Refund Policy
How refunds work at Window Dance AI: approve before it renders, automatic credit for failures, and when a cash refund applies.
Last updated: 2026-10-31
Every Window Dance video uses paid AI computing the moment it renders. To keep prices fair, we let you check the result before that happens instead of offering open-ended refunds afterwards.
You approve before it renders
When you start a video, one credit is reserved and you see the video's appearance preview with you in the window. You get up to 3 tries (a retry or a different photo). The video renders only after you press Make the video on a frame you approved, using the reference video for its moves and camera. The preview guides appearance and is not a guaranteed video frame.
Failed videos
If a video or a preview fails on our side, the credit (or the preview try) is returned automatically. You do not need to contact us.
Finished videos
A video rendered from a frame you approved is final and is not refundable, including for taste or style reasons. If a finished video has a clear technical defect (for example it is frozen, has no picture, or the wrong number of people appear compared with the approved frame), email us the video link within 7 days and we will give you a new credit.
Unused purchases
If you bought a pack and have not used any of its credits, you can ask for a full refund within 7 days of purchase. Once a credit from that pack has been used (a video was started), the pack is no longer refundable.
Started but not approved
If you start a video and leave without approving a frame, the credit stays reserved for that video. You can come back to it any time from My videos.
Duplicate or mistaken charges
If you were charged twice for the same order, or charged without receiving credits, email us and we will refund the duplicate charge.
How to ask
Email support@windowdanceai.org from your account email with your order date. Please contact us before opening a dispute with your bank, so we can resolve it faster. Approved refunds go back to the original payment method through our payment partner Waffo, usually within 5 to 10 business days.
This policy does not affect any rights you have under the consumer laws of your country.